Globalshophk (GLOBAL SHOP LIMITED) provides content and services to you through the website (www.globalshophk.com). According to the following terms, when you purchase products by entering or placing an order on this website, please confirm that you have read, understood, and agreed to be bound by all the terms of the company. Due to the actual situation, we reserve all the final decision-making rights and the right to change the sales prices, promotions, conditions and restrictions, and preferential delivery policies of the online store.

Member Exclusive Offers:

• This offer is only for Globalshophk members
• For a single order of more than $600 (free delivery to all Hong Kong/Kowloon/New Territories, including residential or commercial areas, excluding remote areas), individual goods and food may not be applicable to this promotion, please be noted.
• In case of any disputes, Globalshophk (GLOBAL SHOP LIMITED) reserves the right of final decision.

For purchase questions:

1. After the customer creates an order by himself, the system will send an email to notify that the order has been created, the order status will be displayed as "Open", and all the details of the order will be displayed in the email. Please check again.
2. After confirming the customer's payment, the system will send an email confirmation notification, the order status will be changed from "Open" to "Confirmed", and the payment status will be changed from "Unpaid" to "Paid".
3. After delivery, we will send an email to notify the customer of the order logistics number provided by the selected logistics company, and the delivery status will be changed to "Shipped", so that the customer can self-track the delivery status of the goods. Customers will also receive a phone SMS pickup notification from the logistics company later.
4. If the customer's entire order has been completed, the customer's order status will be changed from "Confirmed" to "Completed” and will receive an email from us to notify the completion process.
5. If the customer has not received the email notification sent by the computer system, please check the location of your email advertisement/junk box; The email address provided is incorrect.
6. If you fail to create an order and pay by yourself, the computer system will automatically cancel the order; if you have any questions or difficulties in ordering, you are welcome to seek assistance from CS colleagues at Facebook.
7. If there is a delay in ordering goods or other circumstances, we will send individual notifications and follow-up processing by email.
8. If you have any difficulties or questions, please contact Globalshophk's Facebook page (www.facebook.com/globalshophk) for assistance by private message, colleagues will reply via inbox private message as soon as possible during working hours; to facilitate our more effective and unified follow-up and handling, no email will be provided / The website responds to inquiries, please forgive me.

For payment questions:

1. If you choose bank transfer or pay by other channels, please complete the payment within 3 days after the order is established, and please click the "Order Link" to upload the bank receipt or payment screenshot that has been transferred.
2. The payment at checkout must be consistent with the payment by bank transfer, otherwise it will be difficult to check and process, and the normal ordering process will be affected.
3. After receiving the receipt uploaded by the customer, our team will take about 1-3 working days to check the payment with the bank.
4. If the payment is successfully verified, the customer's order status will be changed from "Unpaid" to "Paid", and you will receive an email notification from us later; and the payment status will also be changed to "Paid".
5. If the customer fails to upload the valid payment certificate before the deadline after the order is established, the computer system will automatically cancel the order without further notice.

About Store Credits:

• Members can use "Store Shopping Credit" to checkout when they are logged in. The shopping credit will be used to deduct the subtotal amount of the order after the order is applied, but it cannot be used to deduct the shipping fee.

For Apple Pay / Credit Cards:

1. You can use Visa, Master, American Express and other credit cards or Apple Pay e-wallets to pay for the order amount, and the credit card company will charge a 3.4% processing fee of the order amount.
2. We use Stripe as our Payment Gateway. Your credit card number will be sent directly by SSL to a secure electronic reserve system, no credit card account information will be stored on our servers.

For pre-order items:

1. The estimated arrival date of pre-ordered products is provided by the supplier. The actual arrival date depends on different external factors such as the manufacturer, international logistics and delivery speed, local policies, and weather.
2. As a purchasing agent, we will try our best to ensure that the goods arrive on time, but it is unavoidable and sometimes uncontrollable external factors will lead to the risk of shortage or delay of the goods, please forgive me.
3. If there are any delays/problems with pre-order items, we will notify affected customers individually by email.
4. Once the order is confirmed and paid, the order will be placed with the supplier for the customer. Therefore, we cannot cancel or change any confirmed order due to personal reasons. Please understand and understand.
5. Once the order is successfully placed and paid for, if the non-supplier fails to deliver the product or there is a problem with the product, there is no reason to refund or return it.
6. If the supplier's delivery date is delayed, there will be no refund or return, please pay attention and understand.
7. After the goods arrive in Hong Kong, we will arrange the delivery as soon as possible according to the pickup method and logistics company selected by the customer when placing the order.
8. If the customer's choice of delivery location is changed due to the change of the logistics company's policy or the current situation, the company cannot interfere with the other party's policy. Everything is based on the final decision of the logistics company. It is also recommended that the customer can take the initiative to contact the logistics company to change the address.
9. Regarding the different cooperative self-pickup points/smart lockers provided by third-party logistics companies, there may also be risks of changes due to the current cooperation situation, such as changes in location/business hours; if there are any changes, the final pick-up location may be reassigned toa new location close to the original location, the final decision rests with the third-party logistics company, please note.

For changing/cancelling orders:

1. Once the order is confirmed and paid, the order will be placed with the supplier for the customer. Therefore, we cannot cancel or change any confirmed order due to personal reasons.
2. The arrival date and order information of all goods shall be subject to the information displayed on the payment page of the webpage; once the order is successfully placed and paid, if the non-supplier cannot deliver the goods or there is a problem with the goods, no refund will be given for any reason…

About return arrangements:

1. There is no cash refund service. No refunds will be provided for delays due to the supplier's shipping/delivery date.
2. If the ordered goods are out of stock or other problems, resulting in the final unsuccessful order, the customer can choose to wait for the next batch of goods / fully refund the purchase amount in the store.

Items not accepted for return:

1. Without the box, sign, and the contents of the goods are missing (the return must be consistent with all accessories and packaging at the time of receipt)
2. Goods that have been opened, used, or damaged by the customer's personal reasons, such as buying the wrong product, buying the wrong color and personal inapplicability, etc.
3. Due to the long distance of transportation, the outer packaging may be damaged to varying degrees. If the quality of the product is not affected, we will not accept return requests.
4. Damaged goods that have been modified and used by the customer
5. More than 7 days after receipt
6. Some items that have been marked as non-returnable
7. Goods due to any damage in transit

Arrangements for self-pickup at Kowloon Bay Retail Store:

1. We will send a "Pickup Notice" by email. Please pick up at Kowloon Bay Retail Store as soon as possible within the designated operating hours after receiving the message.
2. Due to the limited space, the upper limit can only keep the goods for the guests for two months. If the pick-up period is exceeded and the order is abandoned, the order will be automatically cancelled, and no refund or return will be provided.
3. Please check clearly when you pick up the item; to avoid disputes, the item will not be returned or exchanged.

For parallel imports:

• The products sold in this shop include agent licensed and parallel imported goods. In the case of parallel imported products, "parallel import" will be indicated in the product name, and we guarantee that the products sold in the store are 100% genuine. As parallel imported products may be updated in versions or batches from time to time, the actual product received shall prevail.